PCN Manager

Operational and HR management Oversee effective operational administration and workflow processes to enable the smooth running of the PCN and OWI PCN Ltd and the delivery of the PCN DES contract and associated schemes, including the Enhanced Access scheme. Develop and implement the PCN business plan to support delivery of the PCN strategy. Oversee compliance with health and safety policies and procedures / best practice and ensure all staff, contractors, workers and members of the general public discharge them effectively. Provide operational and HR management to OWI PCN Ltd and its staff, including line management for other key staff. Ensure robust HR policies and processes are in place and implemented for OWI PCN Ltd staff. Manage risks, develop contingency plans with service and contract leads. Development and implementation of the OWI PCN Ltd Business Continuity plan. Work with PCN practices to unify structures and processes, as appropriate. Manage the organisation of PCN events, including the PLT programme. Chair the PCN meetings alongside CD and attend OWI PCN Ltd meetings and ensure that all actions are progressed as appropriate. Oversee Integrated Neighbourhood Team meetings. Performance management & finance Ensure that national and local commissioner deadlines are met. Produce performance and quality reports on the delivery of the PCN schemes / Additional Roles Reimbursement Scheme (ARRS) staff to ensure the delivery of PCN objectives, indicators and targets. Ensure that the PCN and OWI PCN Ltds financial resources are managed effectively, developing and implementing financial plans and reporting progress to the PCN and OWI PCN Ltd Boards. Collate feedback/analysis data to report to the ICB and other organisations, as required. Oversee the provision of key performance management data, as appropriate, including Investment & Impact Fund (IIF) indicators. Ensure that the PCNs ARRS claims are submitted within the prescribed timescales. Governance Develop and maintain effective processes to ensure that the PCN adheres to its governance structure. Ensure that OWI PCN Limited complies with its statutory requirements and company law. Maintain conflict of interest registers for the PCN and OWI PCN Ltd Boards. Review, manage and report on contracts held by the PCN. Ensure the completion of audits, as required, and report the findings to the appropriate person/organisation within any time limits set. Work to ensure equality and diversity legislation is adhered to in PCN activities. Digital, IM&T and Information Governance Ensure that the companys IM&T equipment is effectively procured and maintained. Ensure the companys compliance with the GDPR, and other relevant legislation and professional information management standards. Manage the PCNs GP TeamNet portal. Review and manage Data Sharing Agreements and Data Protection Impact Assessments. Audit appropriate access boundaries to the SystmOne hub and GP TeamNet. Review and improve the PCNs digital maturity and adoption of new technology to enhance patient access and increase PCN productivity and improve the care offer. Quality Work with PCN colleagues and Practice Managers to ensure adequate responses to complaints and learning events, maintaining a register and implementing learnings. Create appropriate policies and procedures to ensure the smooth running of the company and the PCN. Use data and population health management / risk stratification tools to understand demand, capacity and activity and drive improvements in patient access, quality and outcomes, operational efficiency and staff experience at work. Relationship Management & Communications Develop an effective communications strategy and ensure effective communication is maintained within the PCN and with commissioners and external stakeholders. System engagement and representation with other PCN managers and ELR GP FED Limited/ICB/LMC. Represent the PCN with partner organisations as appropriate and agreed with the CD. Build relationships and facilitate cooperation between practices to support joint working where appropriate. Develop and manage the PCNs website. Foster closer working relationships and communication across Practice Managers. Maintain strong working relationships with Clinical Director. Service development Proactively seek new opportunities for PCN development including pilot projects for the ICS and develop business plans / applications, where appropriate, with approval of the PCN and OWI PCN Ltd Boards. Equality and Diversity Support the equality, diversity and rights of patients, carers and colleagues. Act in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with Practices procedures and policies, and current legislation. Respect the privacy, dignity, needs and beliefs of patients, carers and colleagues. Behave in a manner which is welcoming to individuals, is non-judgmental and respects their circumstances, feeling priorities and rights. Personal/Professional Development Participate in individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development. Take responsibility for ones own performance, development, learning and performance and demonstrating skill and activities to others who are undertaking similar work.