Business Support Officer (Grade 4)

Job description

About

Job title: Business Support Officer (Grade 4)

Job Category: Admin & Clerical

Location: Telford Street, Newport, Newport, NP19 0ES, Newport City Council

Hours per week 37

Salary: £13.26 per hour

JOB PURPOSE

To assist managers and supervisors in the relevant service areas in the provision of an efficient and cost effective Waste Management and Street Cleansing Service which will include overseeing and being responsible for work allocation of operational teams as instructed.

To be responsible for setting, managing and maintaining efficient accounting procedures for the control and reconciliation of expenditure and income linked to the service area.

To be responsible for and act as the central point of contact for queries, requests, FOIs etc., assess them and assign to the relevant teams and ensure completion.

To report on data linked to performance monitoring.

To work collaboratively across other areas as needed.

KEY RESULT AREAS

1. Day to day staff supervision and workforce allocation.

2. Record and confirm agency workforce claims.

3. Receive, assess, authorise and assign service requests.

4. Measurement, valuation, estimates and quotations.

5. Gather, analyse and report performance data.

6. Stores, plant inventory, procurement and stock control.

7. Accounting procedures, expenditure and income reconciliation.

8. Payment process management, ordering and charging systems.

9. Maintain detailed running costs.

10. Assist procurement, lease or hire of equipment.

11. Assist preparation of tenders.

12. Contract management administration.

14. Manage Freedom of Information requests.

15. Record and maintain customer enquiries and complaints.

16. Suggest improvements to working practices and service delivery.

17. Monitor escalation mechanisms.

18. Assist development of online and electronic services.

19. Comply with health and safety duties.13. Maintain PPE issue records.

PERSON SPECIFICATION

Qualifications:

• 5 GCSEs or equivalent qualification, or substantial practical knowledge and experience.

• Evidence of continuing professional development.

Knowledge:

• Statutory duties, codes of practice and health and safety legislation.

• City Services related discipline.

• Local Government services and Streetscene delivery.

• Payment systems and computer software packages.

Experience:

• Significant experience in waste management/street cleansing or transferable experience.

• Payment and accountancy systems.

• Customer service and complaint handling.

• Advising Members and Officers on complex issues.

• Use of online systems and computer packages.

Aptitude & Skills:

• Compliance with specifications, contracts and H&S requirements.

• Ability to improve service provision and generate savings.

• Excellent customer care skills.

• Effective communication and relationship management.

• Prioritisation and workload management.

• Staff supervision.

• Strong IT skills.

EXPECTED BEHAVIOURS & VALUES

Encourage and support others, give guidance, build relationships, share best practice, maintain a positive attitude to change, communicate openly, use initiative, reflect on personal impact and adapt working style.

EQUAL OPPORTUNITIES

Promote the Strategic Equality Plan of Newport City Council.