Medical Receptionist

Job description

About

Job Responsibilities: Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice. To have a thorough knowledge of appointment procedures and adapt to changes. Deal with all general enquiries, explain procedures and make new and follow-up appointments. Using your own judgement and communication skills, ensure that patients requiring urgent medical attention are offered appropriate and timely appointments. Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, and ensure procedures are completed. Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery. Accept requests for home visits according to practice procedures. Action repeat prescription requests as required and within practice procedures. Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts. Enter patient information on to the computer as required. Patient notes and correspondence: Retrieve and re-file records as required, ensuring strict alphabetical order is adhered to Ensure correspondence, reports, results etc. are filed promptly and in the correct records, ensuring that all recent correspondence is available when patients are seen. Ensure records are kept in good repair, with all necessary information on the outside cover clearly visible. Premises: Make all necessary preparations to receive patients. Carry out end of day procedures as listed. Ensure that all new patients are registered onto the computer system promptly and accurately Undertake any other additional duties appropriate to the post as requested by the partners or the practice manager. Administration Tasks: To carry out administration tasks as per the receptionists rota.