1st Line Helpdesk / IT Technician | Leicestershire

Job description

About

Location: Wigston, Leicestershire

Pay: £110–£150 per day, depending on experience

Duration: Full-time | Long-term | Ongoing

Start: ASAP / Flexible

Luma Education Recruitment is recruiting for a 1st Line IT Helpdesk Support / IT Technician to join the IT team at a leading school in Wigston, Leicestershire.

This is an excellent opportunity for an experienced IT Support Technician, IT Technician, ICT Technician, Helpdesk or Service Desk professional looking to work within a school environment.

You will provide first-line IT support to teachers, pupils and school staff, helping resolve everyday technical issues and ensuring users have the equipment and access they need to work effectively.

The Role

Working as part of the school's existing IT team, you will provide practical 1st Line IT support and helpdesk assistance across the school.

Your responsibilities may include:

Providing 1st Line IT Helpdesk Support to staff and pupils

Responding to IT support tickets and helpdesk requests

Troubleshooting common hardware, software and connectivity issues

Supporting computers, laptops, tablets, printers and other IT equipment

Assisting users with Microsoft 365, email and account access

Setting up user accounts, passwords and devices

Preparing IT equipment for new starters

Supporting classroom technology and day-to-day ICT requirements

Diagnosing and resolving straightforward technical problems

Escalating more complex issues to the wider IT team

Providing clear and friendly technical support to non-technical users

Helping maintain reliable IT systems across the school

About You

We're looking for someone who is confident providing first-line technical support and enjoys helping users resolve IT issues.

Relevant backgrounds could include:

1st Line IT Support

IT Helpdesk / Service Desk

IT Technician

ICT Technician

Technical Support

Desktop Support

Education IT Support

School IT Technician

You should have:

Practical experience in an IT support or helpdesk environment

Good troubleshooting and problem-solving skills

Confidence supporting users with varying levels of technical knowledge

Good knowledge of computers, hardware, software and connectivity

Familiarity with Microsoft 365 would be beneficial

A professional, patient and helpful approach

Good communication skills

An Enhanced DBS suitable for working in a school setting

Due to the school-based nature of the position and regular contact with children and young people, an Enhanced DBS is required.

What's on Offer?

£110–£150 per day, depending on experience

Full-time, long-term and ongoing assignment

1st Line IT Helpdesk / IT Technician position

Monday–Friday school environment

Opportunity to work alongside an established IT team

Free on-site parking

Weekly pay

Dedicated Luma consultant and payroll support

Opportunity for the role to develop over time

Apply Now

If you're an IT Support Technician, 1st Line Helpdesk Technician, IT Technician, ICT Technician, Desktop Support Technician or Service Desk professional looking for an education-based IT opportunity in Leicestershire, we'd like to hear from you.

Send your CV to daniel.benson@lumaedrec.com or call 0204 576 4344.

Luma Education Recruitment is an Equal Opportunities Employer.