Finance & Claims Manager

Job description

About

Team Leadership and Performance Management

• Lead, manage and develop the Claims & Payments team, setting clear expectations for quality, productivity, accuracy and timeliness.

• Plan and allocate workloads to ensure claims activity is completed accurately and within agreed timescales.

• Monitor team performance, capacity and quality, taking timely action to address backlogs, errors, performance issues or resourcing pressures.

• Provide regular coaching, support and feedback, manage performance appropriately and create a culture of accountability and continuous improvement.

• Ensure the team is appropriately trained and has clear procedures, guidance and escalation routes.

Claims, Payments and Financial Oversight

• Provide management oversight of claims, payments, reconciliations and associated financial administration in line with agreed responsibilities.

• Ensure appropriate checks, controls, review arrangements and segregation of duties are applied consistently across the team.

• Review material queries, exceptions and unusual items and ensure these are resolved or escalated through agreed governance routes.

• Ensure required activity is supported by accurate, complete and appropriately retained information.

• Oversee the timely preparation of relevant management information, financial reporting and programme updates.

Records, Controls and Assurance

• Ensure accurate, timely and audit-ready records are maintained to support programme, financial and assurance requirements.

• Maintain effective oversight of process compliance, control performance, exceptions and corrective actions.

• Support readiness for internal reviews, external audits, commissioner assurance and other governance activity.

• Work with relevant colleagues to identify control weaknesses, recurring errors and emerging risks and agree proportionate responses.

• Ensure financial, payroll and personal information is handled appropriately, securely and confidentially.

Collaboration and Stakeholder Management

• Work collaboratively with Finance, Quality & Compliance, Operations, Employer Engagement, Audit and Shared Services to support an effective end-to-end process.

• Build effective working relationships with commissioners, employers, partners and other stakeholders through agreed contact routes.

• Provide clear and timely updates on delivery, capacity, risks, exceptions and required decisions.

• Ensure queries and issues are managed professionally and resolved within appropriate timescales.

Quality and Continuous Improvement

• Monitor trends, recurring issues and performance information to improve the accuracy, efficiency and consistency of claims and payment processes.

• Lead the implementation of agreed process, system and control improvements within the team.

• Promote high standards of professionalism, customer service and attention to detail.

• Maintain up-to-date knowledge of relevant procedures, controls and programme requirements applicable to the role.

• To deliver role responsibilities in line with AKG values and all relevant policies and procedures.

• Any other duties appropriate to the level of this role, for which the post-holder has the necessary training or experience.