Job description
Learn about the role, responsibilities and what the employer is looking for.
Aftersales Service Advisor / Appointment Scheduler / Fair Oak / £30K+ (DOE) & Benefits
Love cars and enjoy helping people? This could be the role for you!
Eclipse Car Sales is growing! Following our recent expansion into a new sales showroom, with over 200 cars in stock, we're looking for an enthusiastic, organised
Aftersales Service Advisor / Appointment Scheduler to join our experienced team in Fair Oak.
You'll be the first point of contact for customers needing aftersales support, helping ensure their experience remains first-class long after they've driven away. From arranging workshop appointments to keeping customers informed about repairs, you'll play a key role in delivering a smooth, professional service.
What You'll Be Doing
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Booking vehicles into the workshop and gathering essential information to help technicians diagnose and resolve issues.
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Keeping customers updated on repair progress, explaining work required and providing realistic timescales.
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Handling aftersales enquiries and resolving customer concerns, with support from the Aftersales Manager.
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Arranging workshop appointments and managing courtesy car bookings.
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Obtaining customer authorisation and payments for repairs.
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Working with the Aftersales Manager to assess warranty claims and chargeable repairs.
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Supporting the wider team with sales enquiries where appropriate.
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Carrying out general forecourt duties, including moving vehicles and taking cars for MOTs and workshop visits.
What We're Looking For
We're looking for someone who is customer-focused, confident on the phone and comfortable working in a busy automotive environment.
Ideally, you'll have:
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Good automotive knowledge and an interest in cars.
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Excellent communication skills and a professional telephone manner.
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Strong IT skills, including Excel, with the ability to learn new systems quickly.
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Excellent organisation skills and the ability to manage multiple tasks.
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A proactive, self-motivated approach and a commitment to delivering great customer service.
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Previous experience in a similar role would be an advantage, but it's not essential if you have a good understanding of cars and the right attitude. You'll work closely with the Aftersales Manager, with support as you learn the role.
Why Join Eclipse Car Sales?
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Join an experienced, supportive team.
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Be part of a growing dealership with a recently expanded showroom and over 200 cars in stock.
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Enjoy a varied role combining customer service, administration and automotive knowledge.
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Develop your skills and take on greater responsibility as you gain experience.
Interested?
If you're organised, enjoy working with people and have a passion for cars, we'd love to hear from you!
Send us your CV today to apply.