Administration and Enquiries Officer

Job description

About

See attached application pack for full details. Main duties: 1. Being a keyholder and opening the office in the mornings. 2. Answering the main door and greeting visitors, responding to in person enquiries. 3. Answering the telephone as first point of contact. 4. Adhering to systems to respond to or pass on incoming enquiries. 5. Providing basic accurate signposting/information. 6. Responding promptly and accurately to email and phone enquiries. 7. Ensuring entry of client details and basic follow up actions into the Charitylog CRM. 8. Ensuring the office space is kept clean and tidy and hazard free. 9. Assisting team rota carrying out monthly office health and safety checks. 10. Good communication with Public Voice services, staff, external stakeholders and clients. 11. Undertaking any other reasonable duties as required.