Admin Officer

Job description

About

Admin Officer (Telephony)

Location: Sovereign House, Leicester LE1 6TR

Working Hours: 37 hours Monday - Friday

Working Pattern: Work between 8:30 - 5:00pm 7.2 a day

Pay rate: £12.86 per hour

If you're someone who takes pride in helping people-especially when it matters-this could be the role for you. Our Client is hiring for a customer-focused telephony position where your communication, accuracy, and calm approach make a real difference to court and tribunal users.

What you'll be doing:

* Taking inbound calls from members of the public and legal representatives, and returning calls as required

* Communicating clearly and professionally with customers, court/tribunal users, and other agencies

* Delivering high-quality customer service, showing empathy and understanding-particularly during stressful or challenging situations

* Interpreting information and updating digital records accurately

* Supporting wider team performance and service standards to help achieve operational targets

What you'll bring:

* Strong customer service skills and the ability to work in a service-led environment

* Good digital and administrative skills, with excellent attention to detail

* Confident communication and organisational skills across the telephone, digital channels, and written updates

* Resilience and empathy to handle sensitive information professionally

* A collaborative team approach, with flexibility to deliver objectives

Additional information:

Fully office-based for the first 8 weeks; hybrid may be available after training depending on performance

If you're successful in your application a BASIC DBS will be required as part of the on-boarding checks with Brook Street.

Ready to use your communication skills to support others? Apply now and take the next step with a role that values professionalism, empathy, and accuracy.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. 

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.