Customer Service & Merchandising Representative

Job description

About

Full Time | Monday-Friday | 37.5 Hours Per Week | £24,784

Prefer being out and about rather than stuck behind a desk?

We're looking for a friendly, people-focused individual to join our team as a Customer Service & Merchandising Representative.

This is an ideal opportunity for someone who enjoys variety, likes meeting new people, and takes pride in delivering great customer service. You'll manage your own route, visit customer sites, build relationships, and ensure displays are presented to the highest standard.

No two days are the same, and you'll have the freedom to work independently while being supported by a welcoming and friendly team.

What you'll be doing:

Visiting customer sites across your designated area

Maintaining and merchandising displays

Replenishing stock and removing outdated materials

Ensuring displays are attractive, tidy, and fully stocked

Building strong relationships with customers and site contacts

Providing excellent face-to-face customer service

Taking photographs of displays for reporting purposes

Maintaining promotional display boards

Responding to customer queries professionally

Keeping accurate records and company documentation up to date

What we're looking for:

Experience in customer service, retail, merchandising, hospitality, or another customer-facing role

A confident communicator who enjoys building relationships

Organised and able to manage their own workload

Comfortable working independently and using initiative

Basic IT skills

A positive, reliable, and professional approach

Comfortable with a role that involves some lifting and being on your feet

A full UK driving licence is essential

Why apply?

✅ Monday-Friday role - no weekend working

✅ Freedom to manage your own day

✅ Varied role with plenty of customer interaction

✅ Friendly and supportive team

✅ Great opportunity for someone who enjoys being on the road and working independently