Customer Service Agent

Job description

About

Customer Service Agent 

Full Time – Fixed Term (3 Months)

Marston Holdings Ltd is looking for friendly, motivated Customer Service Agents to join our growing Contact Centre team.

If you enjoy helping people, solving problems, and delivering great service, this could be the perfect role for you.

In this role, you will support members of the public across a variety of channels: over the phone, email, and in writing — always providing clear, fair, and professional support. You will be working in one of several specialist teams, which might include reviewing evidence, responding to letters, handling calls, or assessing video footage — all while following guidelines and making sure every customer gets the right help.

What You Will Be Doing:

Handling inbound customer calls

Taking and processing payments accurately

Supporting customers with applications and account queries

Managing sensitive or difficult conversations with confidence and empathy

Updating customer records using internal systems

What We Are Looking For:

Experience handling and resolving challenging customer situations

Excellent communication and listening skills

Strong organisational and time management abilities

Confident using Microsoft Office applications

A professional and friendly phone manner

Able to work independently as well as part of a team

What’s in It for You?

Supportive, dynamic and friendly team

Competitive annual leave: 25 days annual leave plus bank holidays.

Enhanced maternity/paternity packages (eligibility criteria apply)

Pension scheme

Access to a suite of staff benefits: discounts on shopping, travel, leisure and wellbeing

Work-life balance with only 1 in 3 Saturdays required.

Shifts between 8am and 8pm, Monday to Friday.

Ongoing training and support to help you maximise your potential.

Who We Are:

Marston Holdings is the UK’s largest judicial services group, supporting both public and private sectors with cutting-edge, tech-enabled solutions. Whether it’s tackling air pollution or recovering public debt fairly and legally, everything we do is built around positive outcomes for people and communities. With 5,000+ employees and a wide-reaching impact, we offer the kind of stability, purpose, and opportunity that can take your career further.

We are proud to be an equal opportunity employer – we welcome applicants from all backgrounds and walks of life.

New starters will be subject to clearance through the Disclosure and Barring Service and a County Court Judgment check. In addition the post holder is expected to keep the Company updated if their personal circumstances change.

INDC