Bank Receptionist/Administrator

Job description

About

Job title:

 Bank Receptionist/Administrator    

Location:

 The Potteries Surgery

Salary:

 £12.80 per hour 

Hours:

 Bank

 

Help us to deliver great primary care by improving access, outcomes and patient experience.

 

At Operose Health, we delivery local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and our empowered to be the best they can be for our patients, and each other – because we CARE.  

 

Caring 

We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future.

 

Ambitious 

Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care.

 

Resourceful 

Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services.

 

Excellence 

We strive to do the best we can do and be the best we can be for our patients, employees and NHS partners.

Main Responsibilities:

As a valued member of the Operose Health team, your key duties will include:

• Responding to patient queries and liaising with the wider primary care team as well as managing appointment requests, signposting patients to our range of services and maintaining patient records and confidentiality.
• Emailing, scanning and coding clinical correspondence.
• Processing prescriptions requests.
• Utilising other information systems to support efficient workflow processes.

Ideal Candidate:

What we look for in new colleagues:

• Reception or customer care experience is essential as well as an excellent communicator both spoken and written.
• Must have basic PC skills such as Word, Excel and email.
• Able to work within processes, procedures and maintain confidently and data security.
• Previous experience of working in the NHS is welcome but not essential.