Reception Supervisor

Job description

About

Main Duties & Responsibilities The post holder will: Oversee day to day operations of the reception workforce, reinforcing training and efficiencies. Supervise the day to day operations of Online Triage, monitor and manage incoming patient requests via Accurx Patient Triage. Collaborate with other Supervisors to produce efficient audits of Online Triage data for analysis. Ensure timely resolution of requests, including remote advice, appointment booking, or signposting. Review rota/workforce ratio to ensure workflows are able to be carried out. Organise and oversee clinical rotas, planning for absences including arranging locum cover when required. Carry out audits on staff and other statistics required. Support in providing on-going training, appraisals and reviews. Confirm staff training completion for non-clinical staff in line with practice needs. Manage Clarity Teamnet annual leave sign off and sick leave/return to work/following absence policy. Arrange Practice meetings, agendas and minute when required. Maintain morale communication and workforce efficiency levels. To ensure appraisals are undertaken in a timely manner for practice personnel, direct reports and other team members across the practice and ensure mandatory training is completed Support and mentor staff, both as individuals and as team members Work as part of a team with the operational arm of the organisation and other teams to collectively achieve objectives set by the leadership team Completing or overseeing monthly Health & Safety inspections of the premise and follow the reporting pathways, liaising with the Quality Assurance Manager when necessary. Knowledge, Skills and Experience Required Previous General practice Experience Experience of dealing with the public/patients Experience of working effectively in a busy environment Excellent communication skills & attention to detail Excellent keyboard and communication skills Ability to assist the organisation of reception team and prioritise workflow.