Job description
Learn about the role, responsibilities and what the employer is looking for.
Mobile Phone Repair Technician – Training Provided
The Big Phone Store – Wolverhampton
£12.71–£16.35 per hour depending on ability and experience
Approx. £26,437–£34,000 per year based on 40 paid hours per week
Experienced technicians – we will beat your current salary (proof must be provided).
Full-Time | Permanent | On-Site
Monday–Friday | 8:00am–5:00pm or 9:00am–6:00pm
UK APPLICANTS ONLY. No visa sponsorship available.
The Role at a Glance
Join our workshop team repairing mobile phones, tablets and smartwatches, with occasional laptops and games consoles.
Previous phone-repair experience is not essential. Training is provided.
We can teach someone how to carry out a repair. What we're looking for is much harder to teach: steady hands, patience, concentration, attention to detail, confidence using tools, reliability and pride in doing a job properly.
You'll learn our repair methods and work predominantly on Apple, Samsung and Google devices, carrying out repairs such as screens, batteries, cameras, speakers and charging components.
Experienced technicians are equally welcome, but you'll need to be willing to learn and follow our processes and standards.
Quality comes first. We repair devices properly, follow the correct process and don't take shortcuts.
This Role Is Open to Everyone
Mobile-phone repair can sometimes be perceived as a male-dominated job, but that hasn't been our experience.
Some of our strongest technicians have been women, and our current Workshop Manager is a woman who joined the business from a hospitality background and progressed through the workshop based on her ability and performance.
The Big Phone Store is an equal opportunities employer. We recruit based on ability, attitude and suitability for the role.
You Don't Need to Already Be a Phone Technician
Some of the best technicians we've employed didn't originally come to us as mobile phone technicians.
You could already repair phones professionally. You might repair your own electronics or enjoy building PCs, working on cars or bikes, model-making, watches, electronics, engineering or other practical work requiring accuracy and dexterity.
Or you may never have repaired anything professionally before but naturally be very good with your hands.
We're interested in ability, not simply what's written on your CV.
What You'll Be Repairing
The majority of the work involves mobile phones, tablets and smartwatches, with occasional laptops, games consoles and other consumer technology.
Typical repairs include:
•Screen and battery replacement
•Camera and speaker replacement
•Charging-port repairs
•Housing and component replacement
•Small component repairs
•Basic soldering where appropriate
•Device disassembly and reassembly
•Device testing and quality checks
Advanced motherboard work, reballing and complex micro soldering are not the main purpose of this position. Basic soldering experience is useful but isn't essential.
What the Job Actually Looks Like
This is a hands-on workshop role.
Depending on your ability and workload, you may spend periods carrying out one type of repair across multiple devices. As your ability develops, the variety and complexity of your work can increase.
You may be given a specific repair to complete or, depending on your experience, assist with diagnosing faults.
Quality First, Then Speed
Both quality and productivity matter, but quality comes first.
We sell refurbished devices directly to customers, so repairs need to be completed correctly first time. Once you've learned a repair properly, we'll expect you to become quicker and more efficient.
Performance is measured, including repair quality, productivity, consistency and avoidable rework.
We're not looking for someone who rushes through devices and creates problems for somebody else to fix. Equally, once you're competent, we expect you to work at an appropriate commercial pace.
Good repair. Right first time. At an efficient pace.
Training and Development
We'll show you our methods, processes and standards.
You'll initially work within your capability. Someone with no experience may begin with straightforward tasks before progressing to more complex repairs.
Development depends on your quality, dexterity, reliability, productivity, technical understanding, consistency and judgement.
Longer-term progression can include:
•Senior Technician
•Team Leader
•Workshop Supervisor
•Workshop Manager
Further specialist technical opportunities may also become available.
Progression is earned through performance
Pay
£12.71–£16.35 per hour, approximately £26,437–£34,000 per year based on 40 paid hours per week.
Someone joining with no previous repair experience should expect to begin towards the lower end while learning and demonstrating their ability.
Someone who can already demonstrate strong repair skills, productivity and quality can start higher.
For an exceptional experienced technician who demonstrates ability beyond the standard required for this position, remuneration may be negotiable.
Working Arrangements & Benefits
•Full-time, permanent
•Monday–Friday
•40 paid hours per week
•8:00am–5:00pm or 9:00am–6:00pm
•Fully on-site in Wolverhampton
•Workshop-based
•No regular customer-facing work
•Free on-site parking
•Company pension
•Staff discounts
•Career progression opportunities
Our Practical Recruitment Assessment
We're not going to decide whether you can become a good technician simply by reading your CV.
Shortlisted candidates will complete a practical assessment.
You may be shown a repair or disassembly process, given an old training device and appropriate tools, and asked to dismantle and rebuild it.
We're not expecting someone without experience to perform like an experienced technician.
We'll assess your manual dexterity, concentration, care when handling devices, ability to follow instructions, confidence using tools, patience and the quality of your finished work.
We'll also look at your attitude and genuine interest in the role.
That's why we test ability rather than relying solely on experience.